Ever wondered why a Customer has a discount applied? Trouble working out what Pricing has been applied, why and from where? The Sales Enquiry menu can help to answer those questions!
The Sales Enquiry Screen works within both Point of Sale and Invoicing Systems.
The Sales Enquiry menu is used to determine the pricing structure for a specific Customer and Product combination. It will display whether there are any discounts set up in the system and will display the source of the discount for that customer and product from:
- Product Pricing
- Customer Factor
- Pricing Module
- Specials System
When a Sales Enquiry is run, the system will return details of the Price Source and its Reference which is supplying the price being displayed, what the price will be and what discount is being applied to the regular price. If when a sales enquiry is run and the system finds that the lowest price would be a special but that special is set to default to not apply, Sales Enquiry will then display the next lowest price it finds and add a note under the Price source to state that a special was found but not applied. Users can further view the Pricing Source by drilling down on the Reference field which will display the Price Source Record being applied. The Sales Enquiry menu does not include the Promo Module Pricing System.
To learn more about using the Sales Enquiry menu please refer to our Self Help Resource within your ACR system.