There has been a change made which affects how a Charge To Customer can be set or modified on a Customer record in Export / Import Utility. The Charge To Customer number can only be changed to a different account number if the customer’s account balance is currently zero.
If users attempt to import a file where the Charge To Account is different to the regular account number, and the balance on the account is not zero, the line will be highlighted in red, and the system will produce a message saying:
Unable to charge to a separate account. Account Balance is not $0.00
The Update button will remain greyed out until a valid file is imported.