A change has been made to the B2B screen of Customer Maintenance. The field named ‘Customer Identifier’ has been renamed to ‘Customer Identifier 1’. In addition to this, 3 more Customer Identifier fields have been added. They are called:
- ‘Customer Identifier 2’
- ‘Customer Identifier 3’
- ‘Customer Identifier 4’
These have been added to give sites the ability to set multiple Customer Identifiers for a single Customer. When loading an electronic order, the ACR system will now search for the provided Identifier first in the Customer Identifier 1 fields before moving through the remaining fields in numerical order.
As an example, two customers both have the same Identifier set, one has it set as Customer Identifier 2 and the other as Customer Identifier 4. The system will look through Customer Identifier 1 fields, return no values, then continue to look in the Customer Identifier 2 fields. As it will find the Customer that has a valid Identifier set it will assign the Order to this Customer and not look any further.
When creating an electronic invoice, the system will always use the value set in the field ‘Customer Identifier 1’.