As we get closer to the Christmas season now is a good time to start thinking about updating your computer hardware and software contact information. It is also a good idea to print out a copy to keep in a handy location where staff can access it in the event you require assistance with your computers or ACR server.
Below is a brief list of things you may want to include on the list.
- A list of IT contacts:
- Your local Internet Provider.
- Who are you with?
- What are the account details?
- Who is the authorized contact?
- What are their contact details?
- Your local IT support:
- Which company do you use?
- Do they offer after hours support?
- What are their holiday trading hours?
- If you have internal support, do you have a company who can assist whilst you’re on leave?
- Is any of your equipment under a support contract (e.g. printers)? If so who is the local contact?
- How to contact ACR if there are any issues with your server or ACR software:
- 02 4725 2020 (For after hours support push 1 to be transferred to the ACR Tech team)
- Your local Internet Provider.
- Key Hardware:
- Your ACR Server:
- Where is it located?
- If you have multiple servers which one is your ACR server?
- Location of your modem/router.
- If you have a remote access server who is responsible for its management?
- Your ACR Server:
- Other contacts:
- Do you use a VPN? If so who is responsible for its management?
- Emails:
- Who hosts/manages your emails?
- What are the account details?
- Who is the authorised contact?
- What are their contact details?
Having this information handy can assist ACR Tech Support in speedy troubleshooting issues with ACR.