At ACR support for your business is our main priority. That’s why we provide all the support you need for your ACR Systems and Hardware. But what happens to all those other areas of your business we don’t know about like email, PCs, printers, internet connection, domain management etc etc?
Having a great local IT support company who understands your business and is available when you need them is essential.
So we have put together a list below of 12 questions to ask potential new contractors – or your current one if you aren’t sure they give you the support you need.
We advise to make sure your IT support company can answer them before you hire them!
- How big is your company?
- What geographical area do you cover?
- Do you offer different levels of support?
- Pay-as-you-go support, where you pay an hourly rate or a fixed price.
- Break-fix support, which can be charged hourly, either paid in advance or afterwards.
- Managed service support, where your support company actively manages your systems to reduce the chance of things going wrong.
- Do you have any guaranteed response times?
- Will I get a dedicated engineer?
- What training policy do you have for your engineers?
- How can we log support calls with you?
- How and when will I be charged?
- What are the cancellation terms?
- What exactly do you support in your contract?
- What isn’t covered in the support contract?
- Do you provide remote management and monitoring?