Checking the status of an Electronic Order should help you keep on top of getting your Customer’s Orders out the door quicker. In this article we will explore some of the Order Status’ and give a little background on how the Order has reached this status.
Failed
If you have an electronic order that has failed you can click on the ‘error stats’ button of the order in question in Electronic Customer Order Maintenance. This will give you a brief reason as to why the order has failed. An example may be that the Customers B2B details are not set up with a Customer identifier. Users can then fix the cause of the error and resubmit the Order by pressing resubmit under the edit button.
Snoozed
We recently introduced the ‘Snooze’ function in which a User can delay the processing of the electronic order to a later date. This screen becomes available in invoice entry when the operator is asked to load the electronic order. Once an Electronic Order has been snoozed, it will no longer ask any operator if they want to load it until after the snooze date/time.There is security in which users can define which User group they would like to have the snooze ability (this configuration can be set by navigating to Invoice Configuration > Electronic Orders > Electronic Order Snooze Group).
Replaced
Any electronic Order that has been edited and resubmitted will create a new record in Electronic Customer Order Maintenance for the edited version, leaving the original order with a status of replaced.
Training Tip: If a customer’s account is overdue or over their credit limit, this will not stop an electronic order from auto-processing. In such a case however, the order will be set as a status of ‘Waiting Authorisation’ before it will be able to proceed to the picking stage.