At ACR, we value the ability to bring you back to an operational state in the event of a catastrophic or temporary failure of any part of the system, we are able to bring you back up into a working environment as quickly as possible.
To this end, we back up your server data to three physical locations:
- Locally on the server.
- Onto a USB hard drive.
- In the cloud, on our secure infrastructure.
Local Server Backups
This is the first port of call for your backups. The database is saved on a separate hard drive inside your server. This is the first and most rapid candidate to restore in the event of data corruption within the database.
USB Hard Drive
This is the first of the off-site storage for the backup and gives you security by ensuring that a copy of your data is stored at an alternative location. We would use this in the event of a total loss of server where no backup is recoverable. We recommend that the USB backup drive be changed on a daily basis and kept OFF-SITE in a secure location.
Cloud Backup
The cloud backup is the second off-site backup and is critical to our disaster recovery plan in the event of catastrophic failure.
Aswell as data recovery, for ACR customers trading in a standard retail or wholesale environment at a single location, if your server is offline and cannot be brought back online, our support team will make the decision where warranted to use your most recent cloud backup and restore your business into our ACR OnDemand service.
The ACR OnDemand service provides your staff the ability to perform most critical functions using our cloud services, whilst the issues with your server are addressed.
Backup Warnings
If you notice a backup failure on your TradeTALK or ShopTALK interface, double click the failed message to view details about the error. If there is a critical error you should contact support on 02 4725 2020. The Tech team will be able to investigate the error in greater detail and determine the severity and priority. Failures here will be dealt with on the highest priority.
For an overview of backup warnings, see this article: https://www.acr.com.au/updates/backup-warnings/