Earlier this year we introduced the ‘Change Log History’ function where a history of changes on numerous Customer fields are recorded. To access this tool staff will navigate to a Customer within ‘Customer Maintenance’ where they can select ‘Change Log History’ from the top ‘Options’ drop down menu.
Staff are then able to identify when, who and how certain changes were made to a Customer record. This will eliminate any guesswork and save time for Staff when looking into enquiries regarding recent changes to the Customer.
The Change Log History is easily accessible at the click of a button and we have received positive feedback from Staff who have used the Log in a multitude of situations.
In the example below, the Statement Type has changed from ‘Open Item’ to ‘Open Item + TXT’.
