‘System Administrator’ is a menu item that is used to manage all Sessions within the system across various Ports. One process in particular is called ‘Parked’ and shows all parked sessions across different processes including Invoices, Purchase Orders and Point of Sales sessions.
Permitted Users have the ability to Reassign a Parked session under certain conditions. This is particularly useful when a Parked session is stopping Staff from completing a process.
For example, if a User was trying to make a Product Inactive and this Product was in a Parked sale, they would receive an error message stating the Product exists on the following Parked Port – Task XXXXX.
By using the information in this message, the User can find the Task within System Administrator under Parked and then can ‘Reassign selected’ that session to themselves to Complete or Void, this in turn clears the error.
The User can only perform the ‘Reassign selected’ action if;
- The logged in user is part of the Administrator Group.
- The logged in user does not have something parked already for the same source.
- The Port of the session they are trying to reassign is currently not logged in
For further information please refer to the Self Help guide re: ‘System Administrator’.