A new ‘Default Cancellation Reason’ field has been created within Invoice Configuration > Back Orders. When a Back Order is manually cancelled, within Back Order Maintenance, the default reason will pre fill within the Cancel Back Order prompt box. Users are then able to edit the default cancellation reason as desired whilst cancelling the Back Order.
If an email address is set within Invoice Configuration Back Orders > Notification of Cancelled Order, the reason entered at the time of cancelling the Back Order will also appear within the email notification.
