A change has been made to how Point of Sale handles an EFTPOS transaction if there is an issue when completing a sale after the Eftpos transaction has been processed. The system will now give the user the option to reverse the Eftpos transaction. Issues can include system errors, cancellation of serial number selection, etc.
When a sale encounters an issue after the EFTPOS transaction has been processed a message will appear asking to process the reversal. The message will read:
‘OK to reverse processed EFTPOS transaction?’
Yes | No
- Selecting Yes the system will process the reversal for the transaction.
- Selecting No the System will prompt for a System Administrator to process a manual reversal.
The reversal process is as follows:
- Print out all Eftpos receipts
- The system will ask to automatically process a reversal for each processed Eftpos transaction, printing out the receipt for each one. (Multiple Eftpos transactions can exist when in Multi-Eftpos mode)
Note: This change only applies to sites configured in the new Eftpos communication method (The one method that allows sites the ability to perform Multi-Eftpos transactions).