Internet connections don’t stay the same forever and at some point you may be required to upgrade you plan, switch to the NBN, change providers, replace/upgrade your modem or change your external IP address.
All of these changes can have an impact on your business operation and ACR functionality. So when you make any changes to your internet connection, a quick phone call to ACR support could save you a lot of trouble and headaches.
The ACR support team can check to make sure you have all the right configurations in place and check that it is functioning as expected.
Some things to consider when making changes to your internet connection:
Will your external address change?
- This can cause issues and delays with remote support if we are unaware of the change and unable to access your server.
- This can also affect the flow of electronic orders and invoices
Are you replacing/upgrading your modem/router?
- If you are then port forwards will need to be configured to allow ACR to function correctly. We can email a list of these ports if required.
- There may also be remote access workers who need their VPNs re-configured.
- The IP address range and subnet of the router/modem should stay the same or this may affect your ability to access your ACR sever.
Some tips for moving to the NBN:
Keep informed: read information about when the NBN is coming to your area. NBN Co or your ISP will contact you when your area is ready to switch.- Prepare early: check with your retail service provider whether you need to move your landline and internet services to the NBN. Find out your disconnection date. Don’t forget to keep ACR support informed about important timelines.
- Shop around: compare different providers and plans to find the best option to suit your needs.
- Ask the right questions: find out about fees, equipment, back-up batteries and any special services you can apply to meet your business needs.
- Call for help: if you have a problem that you cannot resolve with your provider, contact the Telecommunications Industry Ombudsman on 1800 062 058.
If you are aware that you are making changes to your internet connection then it is best to contact ACR at least a few days before the switch over to ensure we have the correct details.
As always, you can call our support team with any questions or information on (02) 4725 2020