Depending on the requirements of your business, you may find it necessary to migrate your company’s email infrastructure from one provider to another. If you plan to do this, follow the advice below so that we can ensure that your emails flow without interruption.
Notify ACR in advance
Changing email providers can be a straightforward process. However, make sure to notify us via phone or email at least a week before you are planning on changing your provider. Advising us of the change in advance will give us time to ensure that any potential issues can be dealt with beforehand, which helps to make the transition as seamless as possible.
Share the email relay credentials with us
If your new provider requires authentication to send email through their email relay (also known as an SMTP relay), make sure you let us know what they are. Some of the details required by ACR include the following:
- Relay address/domain name
- E.g. smtp.gmail.com
- Relay port number
- E.g. 587
- Username (if required)
- E.g. company@business.com
- Password (if required)
- E.g. abcdef123456 (please don’t actually use this as a password!)
- Any other details you may have been given by the new provider
Without the information listed above, our system may have trouble transmitting emails to your customers and suppliers. This obviously isn’t ideal, so it’s in your best interests to make sure we’re aware of any changes to your existing email setup.
If you require additional information or assistance with this subject, give the Tech Support team at ACR a call. We’ll be happy to help!