Auto-Suspension of dormant accounts allows you to keep your customer base up to date and reduces the amount of non-active accounts cluttering your system.
When a Customer is auto-suspended, any future orders placed on the account are restricted unless operator intervention is performed. The configuration uses the ‘Date of Last Sale” to compare to the selected period of time.
Auto-suspension of Dormant Customers can be found in Debtor Configuration and is called “Auto-Suspend Dormant based” with the following options available
- None
- I Year
- 2 Years
- 3 Years
This setting will be configured to ‘None’ by default and only applies to Normal Debtor Customers (excluding Short Term & Valued Customer Accounts) and will only take affect where the account status is not ‘Closed’ or ‘Suspended’. Please note that when the status of the account is no longer dormant, it will not automatically update back to normal credit checks.