I’m sure you have heard us say this before, right? It might sound like we don’t care about your issue but in reality, it’s more than just a catch phrase and we say this because it resolves issues more often than not.
When you have an issue with your ACR server, you should always call us and never reboot without us directing you to do so. But when it comes to your computer, scanner, printer, modem, router etc which isn’t performing, can a restart really help fix it? In short – yes, it often can.
But why? The question has become a clique but the reason for asking remains the same; it’s a simple action that can fix a multitude of errors.
Why do we ask?
We’re not being lazy by asking you to do this; we are in fact ruling out multiple errors in one swift action. For example, the fact is that restarting a computer is a way of defining where the cause of the problem might exist. There are many commands that run automatically when you restart a computer. Without restarting the system, those commands turn into tens or even hundreds of manual troubleshooting steps – so the restart saves time.
Once again, your ACR server may be similar but please call us before self diagnosing and don’t reboot it unless we ask you to do so.
What type of problems requires a restart of your device or PC?
- ‘My computer is being slow!’
- ‘I’m connected to the internet but ACR won’t start or open’
- ‘That document just won’t print!’
- ‘I can’t connect to the internet!‘
The truth is that a restart often fixes the more common problems – and most troubleshooting should always start with a reboot.
Take your computer as an example: Windows has been created to react to certain errors by restarting – and any time you’ve seen the dreaded blue screen of death, you may have noticed it tells you that it needs to be shut down to prevent damage. In the case of a less serious problem, Windows may not prompt you to do this, but will usually be grateful when you do.
So, have you turned it off and back on again?