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Category Archives: Support Team News

Managing your Print Queue within ACR

Posted on September 15, 2014 by ACR Support

Printers are a wonderful piece of technology that has saved us all from endless hours of handwriting. While they are usually good when it comes to working, you may find Continue ReadingManaging your Print Queue within ACR→

Posted in Support Team News | Tagged Label Printer, Print Spooler, Printer, Release 1, Release 2, ShopTALK, TradeTalk

Personalising your automated email communication

Posted on September 15, 2014 by ACR Support

Effective communication with your customers is always a topic of discussion whenever there is talk about how to keep your customers happy. A quick and easy way to improve your Continue ReadingPersonalising your automated email communication→

Posted in Support Team News | Tagged B2B, B2B. Supplier B2B, Customer B2B, Merge Field, Merge Fields, Release 1, Release 2, ShopTALK, TradeTalk

Report Generator – Chart Of Accounts

Posted on August 14, 2014 by ACR Support

There can be times when having a printed chart of accounts that just lists what accounts you have created and what BAS code is on them can be useful when Continue ReadingReport Generator – Chart Of Accounts→

Posted in Support Team News | Tagged Report Generator, Report Tip, Reports

Making support easy using Team Viewer

Posted on August 14, 2014 by ACR Support

We here at ACR use our beloved Teamviewer program as our go to remote support application. Teamviewer lets us connect directly into your computer, where we can observe, train, and Continue ReadingMaking support easy using Team Viewer→

Posted in Support Team News | Tagged Support, Tech Support, Tech-Tip

Backup Tape Drive Maintenance

Posted on July 10, 2014 by ACR Support

​ Once a month, it is advised by the tech team to run a cleaning tape through your tape drive (if you still use tape backups). If there are any Continue ReadingBackup Tape Drive Maintenance→

Posted in Support Team News | Tagged Backup, Release 1, Release 2, ShopTALK, Tape Drive, Tech-Tip, TradeTalk

Installing ACR on a computer.

Posted on May 9, 2014 by ACR Support

These instructions have now been supersede by the instruction Titled ACR Install Instructions Whether setting up a new computer or reinstalling ACR on an existing computer the following steps can be Continue ReadingInstalling ACR on a computer.→

Posted in Support Team News | Tagged Install, SalesTalk, Tech-Tip, TradeTalk

When is a Special Price not a Special?

Posted on May 9, 2014 by ACR Support

Within the ACR system there are a number of ways to set what price your customers will pay for an item. Two of the most common methods for applying a Continue ReadingWhen is a Special Price not a Special?→

Posted in Support Team News | Tagged Customer, Pricing Module, ShopTALK, Specials System, TradeTalk

Tech Tips on Label Printers

Posted on April 4, 2014 by ACR Support

label printers in ACR can be configured to create either despatch labels or goods/bin labels. Some times it is necessary to reset the printer or to recalibrate it. Below is a Continue ReadingTech Tips on Label Printers→

Posted in Support Team News | Tagged Label, Label Printer, Printer, ShopTALK, Tech-Tip, TradeTalk

Docs Directory Maintenance

Posted on March 11, 2014 by ACR Support

(\\acrserver\docs) In this day and age, it’s very important to keep electronic documentation in order, just as much as you would paper filing.  Life is made easier when you know Continue ReadingDocs Directory Maintenance→

Posted in Support Team News | Tagged Docs Directory, File Maintenance, Maintenance, Network Drive, Storage, Tech-Tip

Managing Barcodes within ACR

Posted on March 10, 2014 by ACR Support

Within ACR Barcodes are one of the methods used to identify products throughout the entire system. Having barcodes setup correctly on products is critical to the smooth operation of your Continue ReadingManaging Barcodes within ACR→

Posted in Support Team News | Tagged Barcode, Barcode Maintenance

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