With staff returning from holiday leave, now is good time to think about alternate contacts for your local IT needs when key staff are away.
Below is a list of things you may want to have in a handy location to assist staff with IT issues.
Your internet provider:
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Who are you with?
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What are the account details?
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Who is authorised to contact them?
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What are their contact details?
Emails:
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Who hosts/manages your emails?
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What are the account details?
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Who is authorised to contact them?
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What are their contact details?
Hardware related issues:
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Which company do you use?
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Do they offer after hours support?
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What are their holiday trading hours?
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If you have internal support, do you have a company who can assist whilst you’re on leave?
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Is any of your equipment under a support contract (e.g. printers)? If so who is the local contact?
ACR server faults:
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Who is responsible for checking and reporting faults with your server?
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In the event a technician is required who will be their point of contact?
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Is your staff aware of the ACR Tech Support After hours details? (02 47252020 push 1 to be transferred)
Having this information handy can assist ACR Tech Support in troubleshooting issues with ACR.